East Penn Canada


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National Customer Service Manager (Industrial Division - Ajax, ON) The Successful Candidate will: Manage the provision of effective customer service Manage the effective support of the sales team Ensure that warranty work is carried out effectively and efficiently Provide value-added customer service related reporting Effectively manage the Customer Service Team Education and Experience Post Secondary Education; customer service program preferred Three to six years related experience – preference for industrial battery industry Three to five years managerial experience Competencies Customer focused; coaches others for exceptional customer service orientation. Proven ability to manage, lead, and motivate employees to meet performance standards. Able to effectively manage a team remotely. Builds a long-term relationship, credibility with the customer. Trouble shoot, identify and resolve issues in a timely manner. Communicates clearly, both written and verbally. Handles transaction and dealings in the best interest of both the customer and Company. Strong organization skills with the ability to manage multiple tasks simultaneously. Knowledge of industrial battery applications and specifications a definite asset. Accurate, with an eye for detail. Uses automated information systems to analyze customer situations. Identifies and implements improvements. This position is located in our head office in Ajax, Ontario with a requirement to travel to our branches across Canada. Please email resume and cover letter to: careers@eastpenncanada.com. National Service Manager (Industrial Division - Ajax, ON) The Successful Candidate will: Effectively manage the Service Team located across Canada Manage the provision of effective support related to the Company’s products Contribute to the growth of the after-sales support Ensure post-sales customer satisfaction is maintained at a high level Manage value-added reporting Education and Experience Post Secondary Education; technical certificate or diploma from a community college or technical institution with a focus on electrical related or other technical courses Three to six years related experience preferably in the industrial battery industry Three to five years people management experience Knowledge and Skills Knowledge of industrial battery applications and specifications Proven sales ability Ability to plan and organize schedule Excellent oral and written communication skills including superior presentation skills Strong forecasting and negotiation skills Knowledge of automotive after-market and the industrial battery industry Proven ability to manage, lead, and motivate employees to meet performance standards Ability to effectively manage a team remotely Other Willingness and ability to travel (approximate one week per month) to branches across Canada Please email resume and cover letter to: careers@eastpenncanada.com. Sales/Administrative Assistant (Ajax, ON) The Successful Candidate will provide exemplary administrative support by: Being the accessible point-of-contact to Executive/Senior Management for all internal and external clients Preparing confidential communication material on behalf of management Co-ordinating and managing all meeting & travel arrangements; submitting expense statements Provide strong support and be a positive contributor to the sales function by: Preparing regular and adhoc sales reports Managing pricing database (system input, requests for price comparison, pricing adjustments) Managing customer relationship database Managing and following up on supplier leads Ensuring all national accounts and seasonal programs are updated, distributed and posted Conducting margin reviews on programs and/or accounts Maintaining rebate schedules Education and Experience Diploma in Business or Office Administration or equivalent experience Minimum five years executive and administrative experience a must Preference for sales administrative experience Automotive or Industrial experience an asset Ability to speak French an asset Knowledge and Skills Advanced working knowledge of Microsoft Office programs (Excel, Word, PowerPoint, Outlook) Practical – able to take concept, work with it to develop appropriate reports / communications Exceptional telephone manner and verbal and written communication skills Superior organization, multi-tasking and prioritizing skills Customer orientation Professional Business Acumen Strong Initiative Please email resume and cover letter to: careers@eastpenncanada.com.
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